Thank you for visiting and shopping at FitDirectUSA.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 24 – 48 hours. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
* Overnight delivery is only available for orders with delivery addresses within the continental United
Brand new in factory sealed box products are manufactured with the objective of being assembled by the average customer who has no experience assembling fitness equipment and only requires partial or standard assembly, most are quite basic, manufacturer’s owner’s manuals are provided with step by step instructions. In-home/office installation including up or downstairs and assembly is available for a reasonable fee, ask your Fitness Expert or Support Specialist for a quote. We work with many of the top freight carriers who often upgrade delivery from curbside to the closest covered area to the front of the home or business such as a garage or porch. Customers may ask the driver if they can help deliver the product as close as possible to the room of choice, a tip may be helpful in motivating the driver which is at the driver’s sole discretion, otherwise, if customer does not have access to anyone to help carry product to room of choice, technicians, installers are available in every zip code nationwide and we will be happy to provide a competitive quote. Long driveways, steep hills, cull de sacs, low hanging telephone lines, canopy trees, and other possible obstructions may require a smaller truck from the carrier, if available, or if delivery restrictions prohibit a truck from typical deliveries, customer also has the option to meet the truck at a mutually agreed upon location such as at the end of their driveway, gas station, freight terminal, etc. to transfer equipment to a pick-up truck or van or the product can be picked up at the freight terminal. These scenarios are extremely rare. Special delivery and/or inside installation requests must be stated at the time of sale.
Additional cost may apply. The majority of “Certified Like New” products are shipped predominantly assembled. Certain parts and fragile components such as electronic consoles and protruding parts
may be removed and packaged/protected separately to minimize risk of freight damage and ensure safe delivery. There is one delivery lead time for the entire nation, including the furthest most remote cities such as South Florida, South Texas, North Eastern, and North Western corners of the country, giving consideration to increased shipping volume periods during holidays and other major events, extreme seasonal weather conditions across the nation that may affect trucks traversing back and forth across the nation, is approximately 14-28 business days on average for new products.
Shipment to P.O. boxes or APO/FPO addresses
Fit Direct USA LLC. ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 – 48 hours.
Customs, Duties and Taxes
Fit Direct USA LLC. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Fit Direct USA LLC. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Our Cancellations, Returns and Refunds Policy provides detailed information about options and procedures for returning your order.